Delete your Persoa account
Persoa (Google Play) · Effective 2026-07-16
This page explains how to request deletion of your Persoa account and associated data. Persoa is the Android app published on Google Play by Persoa.
How to request account deletion
- Open your email app on the device signed into the same Google account you use for Persoa.
- Send an email to support@zubolin.com.
- Use the subject line: Delete my Persoa account.
- In the body, include:
- The phrase delete my account
- The Google email address used to sign in to Persoa
- (Optional) Your display name as shown in the app
- We will verify the request matches your account and confirm by email when deletion is complete.
Email to delete my account
You must email us from the Google address registered to your Persoa account so we can verify ownership. Requests from unmatched addresses may be rejected for security.
What data is deleted
When we process your deletion request, we permanently delete:
- Your Persoa user account (Google ID link, email, display name, profile picture reference)
- Uploaded selfies stored for generation
- Generated portraits in your gallery
- Credit balance and credit ledger entries tied to your account
- In-app usage records linked to your user ID (generation history, error diagnostics)
What data may be kept (and for how long)
- Purchase / billing records (Google Play product ID and purchase tokens) — retained as required for tax, accounting, and fraud prevention, typically up to 7 years, then deleted or anonymized.
- Anonymized aggregate analytics — counts and metrics that cannot identify you may be kept indefinitely.
- Backups — deleted data may remain in encrypted backups for up to 30 days after account deletion, then purged.
Timeline
- We aim to confirm your request within 7 days.
- Account and associated personal data listed above are deleted within 30 days of a verified request.
After deletion
Deletion is permanent. You will no longer be able to sign in to Persoa with that Google account unless you create a new account later. Unused credits are forfeited and are not refundable except where required by law or Google Play policy.
Related policies
Contact
Questions? Email support@zubolin.com.